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ENJOY THE LIFE OF LUXURY

FAQ

Leasing Questions

  • Do I need an appointment? Do you take walk-ins?
    No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
  • Why do your prices have ranges?
    The prices will range on each floor plan depending on the floor level, amenities, view, and finishes within the apartment. Amenities include stainless steel appliances, granite countertops, luxury plank vinyl flooring, river views, and oversized walk in closets.
  • What is the application fee and is it refundable?
    Application fees are $40 per person 18 and older occupying the apartment. You may pay these online by credit card, or in our office with a cashier’s check or money order. All application fees are nonrefundable. We also require a $100 Hold Fee at the time of application, which is refundable if application is denied. This is non-refundable if the applicant requests to cancel their application for any reason.
  • How do I apply?
    You can apply online by clicking the “see availability” button under the floorplans tab on the main menu on our property website. You may also stop by our office during business hours to fill out an application, or click HERE to apply now.
  • Which utilities do I pay?
    Residents are responsible for electric bills, individually metered and in their name from Consumers Energy. These are sub-metered and the bills that arrive to you are your actual usage. Water, Sewer, Trash, Heat/AC, and Pest Control (if needed), is billed to your rental account at a capped rate of $69/month. Should management receive an electric bill on your behalf, there will be a $50 Administration Fee in addition to the bill amount allocated to your residential account with the community.
  • Do you have cable/internet services?
    Our building is equipped for Spectrum/Charter cable and internet services. We have a dedicated representative for our community, Cole Schlicker. You can reach out to Cole by calling him at 810-348-3497 or sending him an email at: [email protected]
  • What is the security deposit?
    Security deposits will vary depending on qualifying criteria. Our security deposit ranges from $399 to one month’s rent.
  • What kind of pets do you allow? How many pets may I have?
    At Bancroft Luxury Apartments, we welcome up to two pets. Cats and dogs are allowed. We require a one-time nonrefundable pet fee of $350 per pet. Monthly pet rent is $25 per dog or cat. Breed restrictions apply, please contact the office.


Resident Questions

  • When is my rent payment due?
    Rent is always due on or before the first of the month.
  • What day of the month am I liable for a late charge?
    Rent is always due on the first and a $50.00 late fee is assessed after the 5th of every month (even on weekends and holidays).
  • How can I pay my rent?
    You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments and is free if you set up the payment via ACH Transfer. We do not accept personal checks or money orders, if bringing a payment to the office it must be a Cashier’s Check.
  • Who do I make my rent payable to?
    Rent payments should be made online via the resident portal, or the RentCafe App. If for some reason, you cannot pay online, you should make it out to either “Bancroft Luxury Apartments” or our legal entity name, “ROCO - Bancroft LLC”
  • If I get a job transfer, can I break the lease?
    Yes, if the lease termination fee been paid. A 60-day notice is required before vacating your apartment and the lease termination fee is equal to two months of market rent. The lease termination fee is due when the written notice has been provided. Rent will still be owed until we are able to release your apartment. This applies for any reason other than active-duty military orders.
  • How can I refer a friend?
    If you love Bancroft Luxury Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
  • If something needs to be repaired in my apartment, how do I report it?
    You may call the office, send an e-mail, or leave a message on our voicemail. You may also submit work orders online or through the RentCafe Resident App if you are enrolled in our online services. We are here to help.
  • There is a person who might be staying with me for a while, is that permitted by the lease?
    Yes, if someone is temporarily (a week or less) staying with you, please let the office know so we can accommodate for parking. If someone is permanently or semi-permanently (staying for longer than a week) moving in, they will need to fill out an application to be added to your lease agreement. There is a $100 lease administration fee owed whenever we modify any parties on your lease agreement, and the new applicant would need to pay the $40 application fee.
  • I will be moving out. What do I need to do?
    We require a 60-day written notice, which you are responsible for prior to move-out. This is required regardless if the lease is ending or you are breaking your lease early. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice. Please note, the 60-days must coincide with the end of a monthly rental period. EX: A notice received October 14th would be effective for a move out on December 31st.
  • Can I grill on the property?
    We do not permit any personal grills at our community, this includes both gas and charcoal, to ensure no violations of local fire ordinances. We do have grills located behind our building for resident use. Residents are able to use an electric grill, however it must be stored in your home and may not be used during inclement weather, to avoid any potential fire hazards.
  • I’m locked out of my apartment. What do I do?
    If you are locked out during business hours, you can come to the office to be let back in your apartment. If you are locked out after hours you will either need to contact a locksmith, and be sure to provide a copy of the key to the office, or pay us a $50 lock out fee for the first occurrence. The second, and following occurrences are $100. If we do not have a working copy of the key to your home, we may need to drill out the lock at your expense, so please be sure to let us know if an issue arises.
  • I’ve lost my apartment and/or mailbox keys. What do I do?
    If you have lost your keys, you may have new keys made at our office during business hours. We may also replace the lock. (Fees apply with lock changes and key copies).